Na
Nayan Patel
Full Stack Developer
As an IT professional, I excel in troubleshooting, maintaining, and enhancing computer systems to ensure peak performance. I have a proven track record of automating and optimising processes, leading to significant improvements in efficiency and budget management. My technical portfolio is diverse, including the development of AI chatbots and leading various IT projects to ensure swift and high-quality delivery. I thrive on embracing new challenges and continuously advancing my skill set in the dynamic IT landscape.
Skills
Organisation
Multi-task
Automation
Customer Service
Technical Skills
Proactive attitude
Work Experience
H
Housing21
IT Associate Service Engineer
Present -
Delivering comprehensive second-line support and automating processes to enhance operational efficiency. Key projects include ITSM tool deployment, process automation saving 20 hours per week, leading an AV Refresh Project, and integrating an AI chatbot with OpenAI API and Microsoft Teams.
H
Housing21
IT Work Placement
11/2022 - 06/2023
Completed 315 hours of work experience in the IT department, assisting with troubleshooting and resolving technical issues while improving efficiency.
R
Rakhi Boxes
Founder
2019 - Present
Responsible for creating and maintaining the company's website, processing online orders, and managing customer queries.
B
BNP Paribas Personal Finance
IT Service Desk Analyst
06/2022 - 09/2022
Provided technical support to users, including troubleshooting and customer service, developing key professional skills.
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