Full Stack Developer
As an IT professional, I excel in troubleshooting, maintaining, and enhancing computer systems to ensure peak performance. I have a proven track record of automating and optimising processes, leading to significant improvements in efficiency and budget management. My technical portfolio is diverse, including the development of AI chatbots and leading various IT projects to ensure swift and high-quality delivery. I thrive on embracing new challenges and continuously advancing my skill set in the dynamic IT landscape.
Housing21
Delivering comprehensive second-line support and automating processes to enhance operational efficiency. Key projects include ITSM tool deployment, process automation saving 20 hours per week, leading an AV Refresh Project, and integrating an AI chatbot with OpenAI API and Microsoft Teams.
Housing21
Completed 315 hours of work experience in the IT department, assisting with troubleshooting and resolving technical issues while improving efficiency.
Rakhi Boxes
Responsible for creating and maintaining the company's website, processing online orders, and managing customer queries.
BNP Paribas Personal Finance
Provided technical support to users, including troubleshooting and customer service, developing key professional skills.
An open source notes website sponsored by Vercel.
Organisation, Multi-task, Automation, Customer Service, Technical Skills, Proactive attitude
Digital Support Services T-Level
IBM Technical Support Professional Certificate
Microsoft Azure AZ900
Microsoft Azure AI900